News / Henry Bath UK - Notice of Delivery out procedure

Henry Bath UK - Notice of Delivery out procedure

In order to maximize delivery out schedules during the current period of peak
demand; with effect from 1st January 2010 until further notice, Henry Bath &
Son is invoking a formal scheduling system whereby customers will be
allocated a clearly defined loading slot. This notice sets out an explanation of
how this process will operate to help provide better understanding and
guidance for our customers as well as haulage companies.

This schedule has been created with strict adherence to the LME delivery out
procedures. Trucks will be given a time slot each day, if this date is fully
booked we would offer the next available alternative to meet customer
requirements. This enables us to manage an orderly loading plan and allocate
deliveries fairly and evenly to all customers with the objective of minimising
any delays, we operate on a first come, first served manner.

BOOKING IN SYSTEM / TIME SLOTS
Our working days are Monday to Friday, excluding UK Public Holidays and
collections can be booked from 0800 to 1600.

THE PROCEDURE
1. Bookings for collection will be taken after all formalities permitting
delivery have been completed with 48 hours notice prior to the first
collection. We consider the formalities to be the correct and final
release of the cargo to the party collecting.

2. Our definition of 48 hours notice is "the second morning after final
release confirmed, no matter what time that release was done by
HBS". For example, if the release is sent at 0800hrs Monday or
1700hrs Monday, collection can commence Wednesday morning
(available time slots permitting).

3. Collection will only be permitted if payment of all outstanding invoices
has been received by us; however time slots can be PROVISIONALLY
booked with us on the basis that funds will be received prior to
collection. Funds must be received into the bank account; material can
not be collected on the basis of a SWIFT document.

MAKING A BOOKING
1. The party collecting is to email their request to
ukmetalsdesk@henrybath.com

2. The HBS JI reference number is to be quoted in the title of this email.

3. The party collecting is to request the required time slots for the material
they would like to collect at that point.

4. One time slot is required for each truck arriving at the warehouse.

5. HBS will confirm the time slot by return email, if the requested time
slots are not available alternatives will be agreed by repeating the
process via email.

6. The allocation of warrants to the vehicle will be managed by HBS
unless specified otherwise by the collecting party. Any requirements
for particular warrants to be allocated to specific time slots must be
communicated by 12pm the day prior to collection.

7. The party collecting the material must confirm the truck registration
numbers for each time slot by the end of business the day prior to
collection. We suggest a simple list stating time slot, registration
number and allocated warrant (where relevant) is used for clarity.

COLLECTIONS

1. The party collecting the material is to arrange for the vehicle to arrive at
the start of the allocated time slot. If the vehicle is going to be late this
must be communicated to HBS a minimum of 15 minutes prior to the
time slot.

2. The driver will report to a member of staff at the confirmed collection
address to receive the cargo.

3. If HBS have been advised within the parameters of point 1 of a vehicle
being late they will, whenever possible, be accommodated on the same
day, but not necessarily upon their arrival.

4. Hauliers who have advised HBS that they are running late but are not
able to be accommodated that day can be re-booked for the next day,
providing time slots are available, using the above process.

5. Any vehicles that arrive more than 2 hours late for their time slot will be
prioritised behind all other collections and may not be loaded. If the
truck is not loaded the collection can be re-booked for the next day,
providing time slots are available, using the above process.

6. Hauliers that are repeatedly arriving in excess of 2 hours late for their
collection slots during periods of peak activity will be prioritised behind
all other collections and may need to rebook using the above process
with 48 hours notice, to regain their priority in the booking system.

Drivers need to be aware that they will be asked to schedule around those
trucks that showed up at the proper allocated time. We trust this way of
working enhances transparency in our operational processes with companies
collecting material and maximises our delivery out rates for customers during
periods of peak demand.

For further information please contact Greg Johnson / Chris Griffin

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